About the Role

The Driver Recruitment and Retention Officer plays a vital role in attracting, hiring, and retaining qualified drivers to support the organization’s operational needs. This role involves developing and executing targeted recruitment strategies through various channels, including job boards, social media, career fairs, and partnerships with driving schools. The officer is responsible for screening and interviewing candidates, ensuring they meet all legal and company requirements, such as valid licenses, clean driving records, and compliance with safety regulations. Coordinating comprehensive onboarding processes, including orientation sessions and safety training, is essential to integrating new drivers effectively. Additionally, the role focuses on designing and implementing retention programs that enhance driver satisfaction, such as reward systems, recognition initiatives, and professional development opportunities. Monitoring driver performance and providing constructive feedback help maintain high standards and address any performance issues. The officer also conducts exit interviews to gather insights and develop strategies for reducing turnover. Acting as a liaison between drivers and management, the role fosters open communication and a positive work environment to boost engagement and morale.

Location

William Road

Reporting Lines

This role reports to Driver Recruitment Manager

Main Accountabilities

• Develop Recruitment Strategies – Design and implement targeted recruitment campaigns to attract qualified drivers through various channels such as job boards, social media, career fairs, and partnerships with driving schools.

• Screen and Interview Candidates – Review applications, conduct interviews, and assess candidates’ qualifications, licenses, and driving records to ensure compliance with company and legal requirements.

• Coordinate Onboarding Processes – Manage the onboarding of new drivers by organizing orientation sessions, safety training, and introducing company policies and procedures.

• Ensure Regulatory Compliance – Verify that all drivers meet legal and safety standards, including background checks, drug testing, and maintaining up-to-date licenses and certifications.

• Promote Driver Retention Programs – Develop and implement initiatives to improve driver satisfaction and retention, such as reward programs, recognition events, and career development opportunities.

• Monitor Driver Performance – Track driver performance metrics (e.g., safety records, punctuality, and customer feedback) and provide feedback or support for improvement when needed.

• Conduct Exit Interviews – Analyse feedback from departing drivers to identify trends and develop strategies to improve retention rates.

• Foster a Positive Work Environment – Act as a liaison between drivers and management, addressing concerns and fostering open communication to improve engagement and morale.

• Analyse Workforce Data – Use data and analytics to identify recruitment gaps, turnover trends, and retention challenges, adjusting strategies accordingly.

• Collaborate with Cross-Functional Teams – Work closely with operations, HR, and safety teams to align recruitment and retention strategies with overall business objectives.

Benefits

As well as a salary of up to £29,000 (DOE) you'll also receive: Up to 5% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

About Us

Addison Lee – driving London safely and in style since 1975.

As the capital’s leading passenger car, courier and now black taxi service, Addison Lee is an integral part of the London transport network.

Our people matter and our strength is in our employees and drivers. Our dedicated team has years of expertise, and we are always looking for great people who can drive innovation.

We believe that taxi and minicabs journeys can be so much more than just a means to an end. Our mission is for our clients and drivers to experience extraordinarily high standards, and by allying the latest technologies with traditional client service values, we cannot only disrupt the industry, we can revolutionise it.

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.