About Us

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the Role

This role sits in the business facing side of HR, with a view to primarilty supporting the Operations side of the business, alongside the wider HR Team. Your specialist area and focus will be all things Employee Relations, providing comprehensive advice and service across the varied departments of Addison Lee. You will also provide frequent coaching and guidance to the business’ managers on our policies and processes. You will also support on the wide range of projects that HR implement on an annual basis. You will also be the first port of call for a lot of our employees and will be comfortable operating in this space.

Salary

£40,000 – £50,000 DOE

Location

This role is based at our head office in Paddington with travel to our West Drayton and Liverpool sites once a month (with hybrid working).

Reporting Lines

This role reports to the Senior HR Business Partner.

Main Accountabilities

· Manage a high volume of Employee Relations cases end-to-end, including disciplinary, grievance, absence management, performance, and workplace investigations

· Provide expert advice and guidance to managers on ER issues, ensuring consistency and alignment with company policy and employment law

· Lead and support complex and sensitive cases, including investigations and hearings

· Coaching and providing support to line managers in building confidence and capability in handling people matters

· Develop and deliver training workshops to line managers to develop and empower them in their people management capabilities

· Embed our values in everything we do and encourage managers to do the same

· Data driven and analytic approach to managing ER along with ongoing reporting of key metrics

· Maintain accurate documentation and case records, producing reports and insights where required

· Identify trends in ER activity and provide recommendations to mitigate risk and improve practices

· Collaborate with wider HR teams to ensure a consistent and high-quality HR service

· Understand and keep up to date with new employment legislation and to proactively seek out HR initiatives that can be implemented at Addison Lee.

Requirements

Essential:

· Proven experience in a HR Advisor or similar role within a fast-paced environment

· Strong Employee Relations expertise, with demonstrable experience managing complex cases independently

· Solid knowledge of UK employment law and HR best practice

· Experience in coaching, mentoring, or developing junior HR colleagues

· Excellent communication and influencing skills, with the ability to engage stakeholders at all levels

· Strong organisational skills and ability to manage multiple priorities

· Professional, pragmatic, and solutions-focused approach

Desirable:

· CIPD Level 5 qualification or relevant experience

· Experience of delivering people management training workshops

Benefits

Up to 5% Bonus

Life Insurance (Death in Service)

2 days paid volunteering leave a year

Private Medical Insurance & Travel Insurance (after 1 year)

Wellness Program, Cycle to Work Scheme

33 days Annual Leave (incl. bank holidays)

Extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets)

Support with Professional Training and Qualifications via Apprenticeships

Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.